More Than a Job

Position Overview

The Donor Engagement Coordinator works closely with the Senior Director of Development and Engagement to execute thoughtful and creative engagements for Prison Fellowship International’s mass donors. A creative storyteller with administrative giftings, this person interacts directly with donors in ways that will lead to their joyful ongoing support of the ministry. As the donor representative who communicates with the most donors to the ministry, they must be knowledgeable of all Prison Fellowship International programs, able to share key information, answer questions and cultivate strong relationships. They work closely and collaborate with both Donor Engagement and Marketing and Communications team members.

Core Responsibilities

Donor Servicing

• Receives and responds to inquiries from constituents regarding Prison Fellowship International, donor accounts, program information and/or other relevant inquiries.
• Resolves constituent problems, answers questions accurately while adhering to communication guidelines and offers options for an ongoing relationship with compassion.
• Acknowledges donor communication and gifts in a timely manner.
• Assists Account Services Coordinator as needed with gift and pledge stewardship, including:
• Ensure gifts are accurately recorded and processed within CRM (Salesforce).
• Maintain low levels of recurring donor delinquency and mitigate cancellation rates.

Individual Donor Engagement

• Implement donor and sponsor servicing plans to acquire, cultivate and retain sponsors.
• Create and manage reports and analyze data to inform results-driven servicing.
• Produce compelling messaging for various donor communications.
• Leverage digital communication tools to enhance and implement donor cultivation and acquisition strategy.

Administrative

• Key database user and analyst; maintains high data integrity across relevant data sources such as Salesforce, Box and Mailchimp.
• Receives, opens and sorts incoming direct mail gifts.
• Maintains inventory of items used for donor engagement (i.e., letterhead, cards, envelopes, etc.).

Requirements

• 2+ years in donor servicing or customer service-related fields.
• Donor-centered, strong customer service and interpersonal skills.
• Ability to communicate effectively and persuasively verbally and in writing; comfort interacting with people of diverse backgrounds.
• Savvy with various multimedia and visual tools to create compelling communications.
• Strong organizational skills and proven ability to manage deadlines in a fast-paced environment.
• Proficient in CRM sales (Salesforce preferred) and/or donor software, and ability to adapt and learn as needed.
• Passionate about connecting people with their heart’s interest and empowering their generosity.
• Curious, adaptable and creative.
• Highly ethical and able to maintain confidential company, donor and beneficiary information.
• Approaches role with a commitment to the mission and values of the Christian faith.

Education & Experience

• Bachelor’s degree in public relations, journalism, marketing, or similar concentration.

Work Status

• Full-time position located at the PFI headquarters in Ashburn, VA
• Must live in the DC metro area or be willing to relocate.

Travel

• <5% travel

Application

Apply using the “Easy Apply” option on this LinkedIn job posting. Contact Talent Manager Magda Politano ([email protected]) with any questions.